Connected Experiences Designed to Meet the Moment
Thrive in the experience age with a partner that has the technology and talent solutions to deliver for you and your customers.
Intelligently connect and optimize the customer journey with SYKES’ integrated digital capabilities and cross-channel support for every step along the way.
The Science of Better CX
The next generation of customer engagement relies on the partnership between human and machine intelligence. We have invested in the digital capabilities that transform raw data into actionable agent insights and empower agents to be smarter, faster, and customer-focused.
- Digital assistants provide real-time customer information
- Chatbots and cobots help manage multiple customers at once
- Process automation handles background tasks
The Human Connection
With 40 years in workforce management, we are experts at finding and hiring the best agents worldwide. We understand that optimizing CX means connecting with the customer on their preferred level of engagement — whether a quick automated response or a personalized conversation. Our technology provides agents with the context needed to meet customers in the moment and ensure an effortless interaction.
The Future of Smart-Shoring
Access 24/7 agent availability with a carefully curated balance of onshore, nearshore, offshore, and remote workforces. The SYKES OneTeam™ workforce management platform connects teams from anywhere, making the world seem smaller and on-demand support more accessible, wherever your customers might be.
Virtual Agents. Real Performance.
Three decades of remote workforce experience combined with a passion for innovation led us to reimagine our technological processes with SYKESHome™, a leading global cloud-based solution. Get unmatched security and flexibility, designed for the future of work.
The Key Is Culture
Excellent customer experiences begin with excellent agent experiences. Our culture fosters employee well-being and values deep connections within our local communities. Our recruitment efforts attract a talented pool of emotionally intelligent problem-solvers to fulfill our brand promise of “helping people, one caring interaction at a time.”